The look comes first, free. Then you hear plainly what happened, whether it is worth saving and what it costs. If it is not worth saving, you hear that too, and pay nothing for the look.
Last clean-up: a backdoor plus 773 planted files on a live shop. Found, removed, hole closed, documented.
Find the way in, remove what was planted, close the hole.
Texts, photos and the domain come with you. Positions in search survive the move.
Get it back up, then find out why it fell.
One line is enough. The reply lands the same day, usually within the hour.